Q. How much is shipping?

A. AUTOQUIPMENT offers paid UPS ground shipping on all orders. To determine how much the shipping charge is, you can add parts to the cart and use the shipping calculator in the cart.

Q. What shipping methods do you offer?

A. We currently only offer ground shipping.

Q. Do you have a minimum order?

A. No, we do not have a minimum order.

Q. Do you offer rush shipping?

A. Not at this time.

Q. How long does it take for a part to arrive at my door?

A. We do offer same day processing and shipment whenever possible, and almost all order processing and shipping happen within 24 hours for orders placed on weekdays. Weekend orders will ship the next business day. Unless you purchase expedited shipping, an order travels about 3-7 days within the continental US and about 7-10 days to Hawaii and Alaska.

*If a part is not in stock, or if your order may take longer than expected, we will contact you right away.

Q. Where are you located? How long does shipping take?

A. AUTOQUIPMENT is located in Seattle, Washington, but we have several distribution centers around the US. Depending on the shipping method you choose, packages should arrive within 3-7 days average.

Q. Will you provide tracking information?

A. Yes. We’ll send it to your email address as soon as the order is processed.

Q. If I pay by credit card, will you charge my card once the item has shipped?

A. We will charge your card as soon as the order is placed. We do this to protect your credit card information, as it means we don’t have to store it.

Q. If I ordered a part that’s out of stock, when will it ship?

A. If you have ordered an item that is out-of-stock or sold out, we will notify you as soon as we can that it’s back in stock and give you an estimated ship date.

Q. Can you ship my order to multiple addresses?

A. For special shipping requests, please email us.

Q. Do you ship to AK, HI, and US territories?

A. Not at this time.

Q. Do you ship to PO Boxes or APOs/FPOs?

A. Not at this time.

Q. Do you ship internationally?

A. Not at this time.

Q. What if part doesn’t fit my vehicle?

A. If we shipped the wrong part, we’ll make it right. Just contact us.

If you ordered the wrong part, please contact us for a return authorization number (RMA), and please understand a restocking fee will be applied to your return.

NOTE: The easiest way to make sure you order the right part is to use the year-make-model lookup tool, and/or verify the part will fit your vehicle before ordering. If you’re not sure about fitment, you can contact us before you order. We’re happy to help.

Q. What if my address changes before my order ships? Can I change where you send my shipment?

A. No. Due to fraud concerns, we can not reroute any packages or change addresses once an order is placed.

Q. What if the part is broken or damaged during shipping?

A. Please inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package. If you did not have a chance to refuse a damaged package, please take a photo of the box, then promptly call the shipping/courier company to start the claim process. Please also email us, so we can begin the process of getting you a replacement.

Q. What if I never receive an order?

A. We put a tracking number on everything we ship for precisely this reason. Please leave a note for the driver or designate a safe place for the order to be delivered. Shipments returned due to incorrect or incomplete addresses will be at the cost of the buyer.

If you suspect that your order is lost or stolen, please check your tracking information and then email us.

Q. What do I do if I need to cancel my order?

A. Hurry! If orders are cancelled before they are processed, there is no restocking fee. Otherwise, if an order is cancelled after it is shipped, it is treated like a return.

Q. What happens if I refuse the shipment?

A. Refusing a shipment is not the ideal way to return a part. Instead, we recommend you accept the shipment and follow our typical Returns process if you’ve decided you no longer want the part(s).

Please note – for refund or replacement, product must be received within 10 days after return authorization number (RMA) is issued.

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