Frequently Asked Questions (FAQs)
Q. What happens if you ship the wrong part?
A. We’re sorry, we’ll take care of our mistake, and it won’t cost you anything other than some inconvenience. However, we can’t be responsible if we shipped you the part you ordered and it just didn’t fit. If your part doesn’t fit, you’ll want to follow the return process.
Q. What if I ordered the wrong part?
A. Please contact us for a return authorization number (RMA). The easiest way to avoid this problem is to use the year-make-model lookup or double check the fitment for your vehicle is listed within the part description page. You can also call us! We’re happy to help.
Q. How long does it take for a part to arrive at my door?
A. We do offer same day processing and shipment whenever possible, and guarantee processing and shipping happen within 24 hours for orders placed on weekdays. Weekend orders will ship the next business day. An order travels about 3-7 days within the continental US and about 7-10 days to Hawaii and Alaska.
Q. What happens if I need to return or exchange a part?
A. You’ll need to obtain a return authorization number. Please see our return policy to make sure your order is eligible for return or exchange.
Q. Is there a restocking fee?
A. Yes. Returned items are subject to a 25% restocking fee.
Q. What if the part is broken or damaged during shipping?
A. Please inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package. If you refuse a damaged package or one was dropped off, take a photo of the box, then promptly call the shipping/courier company to start the claim process. Please also email us so we can begin the process of getting you a replacement.
Q. Do you ship outside the US?
A. Not at this time.
Q. Do you offer express/expedited shipping?
A. Not at this time.
Q. What shipping methods do you offer?
A. Ground shipping.
Q. Can I get a tracking number?
A.Yes. We’ll send it to your email address as soon as the order is processed.
Q. What payment methods do you accept?
A. Visa, Mastercard, American Express, Discover, and PayPal.
Q. How do you protection my credit card information?
A. All orders placed online are encrypted. We also use PCI compliant processes to ensure credit card information is safe. If you opt to pay with PayPal, you receive their security protections.
Q. What do I do if I need to cancel my order?
A. Hurry! An order or a portion of an order may be cancelled up until the time it is processed and shipped at no charge. If the cancelled after it has shipped, it is treated like a return and subject to a 25% restocking fee.
Q. Do I need to have an account to order a part?
A. No. You can check out as a guest.
Q. Do you offer a warranty?
A. All parts are backed by the manufacturer warranty.
Q. How do replacement parts affect my vehicle’s warranty?
A. The short answer is they don’t. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds a product to a vehicle. All of our parts are OE quality parts.
Q. How can I be sure the part I need will fit my vehicle?
A. The easiest way to ensure the part fits is to use our online year-make-model tool. You can also contact us! We’re happy to help.
Q. What if I want to talk to a real person about my order?
A. Contact us, Monday through Friday, 9:00 am – 5:00 pm EST.
Q. What are your Customer Service hours?
A. Monday through Friday, 9:00 am – 5:00 pm EST.
Q. Do you ever offer coupons or discounts?
A. Yes, we do offer specials from time to time. Sign up for our newsletter to be the first to know about any deals.
Q. Do you charge sales tax?
A. Yes, only it varies from state to state.